Review & rating methodology

CareConnect original reviews are submitted by signed-in users who report a real experience. Each review is moderated before it is published. We do not pay for positive reviews or remove genuine negative reviews because of a business relationship.

• Only signed-in users can submit a review.
• One review per user per agency; pending reviews can be edited until approved.
• We never sell favorable reviews or remove genuine negative reviews because of a business relationship.
• Reviewers must not submit medical details or protected health information.

External ratings (Google, Medicare, etc.) are published by their source and shown here with attribution and a link back to the original source. Rating types are kept separate — a clinical quality measure is never combined with a consumer review average into a misleading single score.

• Each rating is shown with its source, attribution, and a link back to the original.
• Rating types stay separate — a clinical quality measure is never combined with a consumer review average.
• Where a source has no available rating, we show "Rating not available."
• We honor each source's API display, cache, attribution, and usage requirements.