Provider interview guide

Questions to ask when evaluating a home-care agency. Mark each question as you ask it — your progress saves in this browser, no account required.

0 of 28 questions asked

Check off each question as you go.

Experience & Qualifications

0/6

Understand their background and how they operate.

How long have you been providing home-care services?What specific types of care do you offer (personal care, companion, skilled nursing)?Are your caregivers employees or independent contractors?What training and certifications do your caregivers receive?Are caregivers background-checked? How often and what's included?Are you licensed in this state? Can I see your license number?

Care Approach & Matching

0/6

Learn how they tailor care to your needs.

How do you match caregivers to clients?Can we request the same caregiver for each visit?What happens if our assigned caregiver is unavailable or calls out?Do you create a written, personalized care plan?How do you handle changes in care needs over time?How do you handle cultural, dietary, or religious preferences?

Safety & Oversight

0/6

How they keep your loved one safe.

How are caregivers supervised in the field?What is your process for handling emergencies?How often do you review and update the care plan?What is your policy on medication reminders and management?How do you handle complaints or concerns about care quality?Are caregivers trained in infection control and fall prevention?

Logistics, Coverage & Payment

0/6

The practical details that matter.

What are your minimum hours per visit or per week?Do you serve our specific city, county, or ZIP code?Do you accept private pay, Medicaid, or long-term care insurance?What is your hourly or daily rate? Are there minimum billing increments?What is your cancellation and scheduling-change policy?What are your business hours? Do you offer 24/7 or on-call support?

Language & Communication

0/4

Ensure your family can communicate clearly.

Do you have caregivers who speak [our preferred language]?How do you verify a caregiver's language proficiency?Can the agency office communicate with us in [our language]?Do you offer interpreter services if needed?

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These questions are general guidance. Add your own based on your family's specific needs, care requirements, and circumstances. Verify all licensing and payment claims directly with the agency and the relevant state authority.

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Veritas CareConnect is an independent information and provider discovery platform. We are not affiliated with or endorsed by Medicaid or the Commonwealth of Pennsylvania.

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